What Data We Collect and Why We Hold It
We collect your name, contact details and account credentials when you register. When you make a deposit through bKash, Nagad or Rocket, we log the transaction reference and wallet identifier — enough to match the payment to your account, nothing more. Device information such as your
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browser type and IP address is recorded automatically each session; this helps us detect unusual login attempts and protect your account balance. We do not store your full mobile wallet PIN or banking credentials at any point. If you contact our support team, those messages are
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retained so we can track your issue to resolution. Retention periods vary by data type: active account data is held while your account remains open; transaction logs are kept for the period required under applicable law in the regions where our service is available. You can
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ask us to export or delete your personal record at any time, subject to any legal retention obligations that apply. Whether this service is accessible to you depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.